Privacy Policy

Effective: May 25, 2018.

This privacy policy details what personal information we collect and how we use that information when using mulgoi.com website and our mobile apps. The controller, in accordance with article 4 (7) of the General Data Protection Regulation (GDPR), is MULGOI SLU (Plaza San Pedro Nolasco, 1, 4E, Zaragoza, 50001, Spain, hola@mulgoi.com)

Any changes or modifications to this policy will be published on the website mulgoi.com. We reserve the right to modify this privacy policy at any time, so we invite you to review it frequently.

Information we collect

Information provided by the user

Customer service through the web form or sending email, we collect the messages with the information provided by the user to track the problem and improve future assistance as well as the email address and the name that appear in the email.

Subscription to the newsletter, we collect the name and email address.

Information we collect automatically

When the user uses Mulgoi’s applications with Internet connection, we collect aggregated user data, which does not allow us to personally identify you. We also use other technologies and external analytical providers that help us collect this information, as specified in the Cookies.

Website

When the user accesses our website we can collect and analyze the following information on your device: browser, ip address, mobile device id, browser language, operating system or usage and error records.

Apps

When the user uses the mobile applications we automatically receive certain information about the mobile device and the use of the application including the identifier of the mobile device such as the IDFA on the Apple devices, the operating system, the version, the IP and other similar data, such as the time spent in the different sections of the application and the error log to solve them in future updates.

Location information.

When installing the mobile applications, the user is requested to consent to granting access to the geolocation data of the mobile device. By accepting such permission, we collect information about your geo-location and use that information to personalize ads and other location-based features. The user can withdraw their consent at any time, deactivate the GPS or other localization mechanisms as long as the device allows it.

Cookies

Visit our cookies info page.

Cookies Setting

Use of the Information

Mulgoi uses the personal data it collects as described in the previous article for the purposes and with the legal basis described below:

The legal basis for such processing of personal data is, therefore, the user’s consent (Article 6 [1] [a] of the GDPR). The user must take into account that they are not legally obliged to provide us with their personal data. However, without their personal data, we will not be able to send them our newsletters or show customized advertising content as described above.

Exchange and divulgation of the information

Mulgoi does not share, sell, pass or disclose in any other way the user’s personal data to third parties, unless required by law in accordance with the art. 6 (1) (c) of the GDPR, unless it is necessary for the purpose of the contract in accordance with the art. 6 (1) (b) of the GDPR, and unless the user has given us their express consent to do so according to the art. 6 (1) (a) of the GDPR.

The exchange of the user’s personal data with external service providers will be carried out in accordance with applicable data protection laws and will be limited to the extent necessary. These third parties are expressly prohibited from using the user’s personal data for any purpose other than those described here.

Please, visit the privacy policy of our app Wiseplay to see the companies with which we share data.

Other cases in which we can share data

We may be required to disclose user information to government officials and members of the security forces in response to a lawful request by a public authority or to comply with a legal obligation, including the requirements of law and order and law enforcement according to the art. 6 (1) (c) of the GDPR. We may also disclose user information in order to achieve our legitimate interests when applying or enforcing our terms and conditions or in response to claims, to protect our rights or the rights of third parties, to protect the safety of any person or prevent any illegal activity (including the purposes of protection against fraud and reduction of credit risk) in accordance with the art. 6 (1) (f) of the GDPR.

If the user has any questions about the judicial weighing in relation to art. 6 (1) (f) of the GDPR, they must contact us through the contact information listed below.

User options

The user is offered a series of options regarding the information we collect and use as indicated in this policy. Some of the options are:

Information about user rights

The user has the following rights:

The user has the right to object to the processing of their personal data in certain circumstances, in particular if we process their personal data based on the existence of a legitimate interest (Article 6 (1) (b) of the GDPR) or if we use their personal data for marketing purposes.

The user can enforce these rights at any time by sending an email to correct or modify any information, or request what personal data (for example, name or email) we have stored, or enforce any of their rights as mentioned above by sending us an email to hola@mulgoi.com.

Right to file claims to the Data Protection Authority

The user has the right to submit a claim to a supervisory authority, in particular in the Member State of the European Union in which they habitually reside or work, or in the place of the alleged infringement, if they consider that the processing of his personal data infringes the current legislation on data protection. The user can contact us at hola@mulgoi.com so that we can provide them with detailed information on the contact details of the respective competent supervisory authorities.

Links to external websites

Mulgoi applications may contain links to other websites. This privacy policy includes the privacy practices of Mulgoi and does not include the privacy practices of external websites. Mulgoi is not responsible for the privacy policies or practices of third parties. When linking to another site, the user must read the privacy policy of that site or service.

In particular we offer links to our social network profiles of:

What we do to protect the user’s personal data.

The security of the personal data of the users is very important for us. We have implemented the newest administrative, technical and physical security measures to protect them against unauthorized access, destruction or alteration of information. However, despite all our efforts, no security measure is completely impenetrable.

Data maintenance

We will eliminate or anonymize personal data when it is no longer necessary for the purposes for which we have collected them as described in this Privacy Policy, unless it is necessary to continue transforming or storing the user’s personal data to comply with the corresponding legal obligation. For more information about the different categories of personal data and their respective maintenance periods, the user can contact hola@mulgoi.com.

Mulgoi’s contact information

If the user wishes to contact us or they have any question or complaint regarding this Privacy Policy, they should contact us at the following contact information:

MULGOI SLU
Plaza San Pedro Nolasco, 1, 4E
Zaragoza
50001 Spain
Email: hola@mulgoi.com.

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